Question 1

What happens after payment?

Accepted Answer

Immediately after paying for the order, you will receive an SMS and an e-mail with a notification of payment, the guide will also receive a notification. After the guide confirms the order, you will be sent an e-ticket / voucher, which you will need on the day of the tour. it contains instructions and information about the order: date, time and place of the meeting, details on how to find out the guide, the phone number of the guide.

Question 2

What cards do you accept for payment?

Accepted Answer

VISA, MasterCard and MIR. Payments from some virtual cards are not accepted by the system. More about payment methods - here < / a>.

Question 3

And if I want to pay for the order in full on the site?

Accepted Answer

In cases where only a deposit is required, the full payment contradicts the booking conditions agreed with the partners. Therefore, if the guest wishes to pay for the tour or ticket in full, we have the right to charge a commission of 10% of the order value on account subsequent translation to the guides. To arrange full payment, contact the site support managers.

Question 4

Can I pay in cash on the spot?

Accepted Answer

For many excursions and tickets, a cash payment method is available on site. In the description of such excursions there is a green checkmark marked 'You can pay in cash.' After placing an order, you need to select this payment method from the list on the order payment page, click 'book' and receive a booking confirmation from the guide.

Question 5

How to pay in cash through terminals / cash desks of Euroset and Svyaznoy?

Accepted Answer

On the payment page, you must select the payment method 'Cash in Euroset / Svyaznoy' and continue booking. Next, you will be redirected to the page where you must specify the phone number (filled in automatically if you entered it when booking) and confirm the data and receive the payment code (comes in the form of SMS). In communication stores, contact the cashier / use the terminal and make the payment via Yandex.Payments by entering the received code. Payment is received instantly, you will receive a receipt (save it) and e-mail.

Question 6

What does it mean to 'book' an excursion or a ticket?

Accepted Answer

Reservation is a confirmation of your participation. On Sputnik8.com, confirming your participation in an excursion means making an advance payment (full or partial, depending on specific excursions and tickets). In case a cash payment method is available for the excursion or ticket, you need to select this payment method in the proposed list, click the 'book' button and receive confirmation from the guide.

Question 7

How many days in advance do you need to book a tour or ticket?

Accepted Answer

You can leave a request for an excursion or a ticket when it is convenient for you, but you must complete the booking no later than the booking period specified in the description of the excursion or ticket you are interested in. If after booking you want to change the date, then this can be done at no additional cost if the guide has free time or in groups there are places - just agree with the guide. When purchasing entrance tickets, it may not be possible to change the order date. Check with Sputnik8.com support for details.

Question 8

How to book an excursion or ticket without payment?

Accepted Answer

This can be done if in the description of the tour or ticket there is a green checkmark marked 'You can pay in cash'. Place your order on the website through the booking form, on the order payment page, you must select the payment method 'Cash on the spot' in the proposed list , click the 'book' button and receive confirmation from the guide.

Question 9

Will the money be returned to me for the excursion canceled (by me / guide)?

Accepted Answer

It depends on your case. More details here .

Question 10

Can I get the phone number of the guide / address of the guide?

Accepted Answer

All necessary contacts will be available after completing the booking on the website. After the guide confirms the order, you will be sent an electronic ticket / voucher, which you will need on the day of the tour. It contains instructions and information about the order: date, time and meeting point. , details on how to find out the guide, telephone number / address of the guide's office.

Question 11

How to pay for all orders at once?

Accepted Answer

Go to your personal account. Check the boxes for the excursions that you want to pay on the site, click the 'Pay for marked orders' button and complete the booking by making the payment.

Question 12

How to use the discount?

Accepted Answer

The discount is applied only when paying online. To use the discount, you need to enter the code received by email in the 'Certificate or discount code' field on the order payment page and click 'Apply'. The amount to be paid will be recalculated. You need to complete the booking, by making a payment. Learn more about discounts here .

Individual tour to the main halls of the Winter Palace

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What is not included

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Directions to meet your guide

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