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FAQ
TOP - 10 questions
What unusual excursions do you have?
Unusual Tours are divided into categories which can be seen on the city page or moving the cursor to "All tours" on the top line on any page of the site.
How can I contact a guide to discuss the details of excursions?
Send your request for a tour guide. This can be done directly from the tour page - below the description in the section "Ask your question".
How to get the phone number of the guide?
After the advance payment you will receive a letter with an electronic ticket comprising contacts of your guide.
What does it mean "to book” a tour?
The “booking” is a confirmation of your participation. On Sputnik8.com a confirmation of participation in the excursion is a prepayment of of the ticket’s price.
What happens after the payment?
After the advance payment you will receive a letter with an electronic ticket comprising information about the tour: the date, time and venue, tips how to find your guide, his phone number and email address. At the same moment the guide receives a notification that you have booked his tour - the date and time of the meeting, the number of people, your name and phone number.
How do I know the venue?
It will be shown in an e-ticket from the confirmation letter which you receive after booking.
How to get a schedule of tours?
Usually you can see dates on the page of a tour. If selected tour is upon request, you need to send a message with a desired date to the guide using “Ask your question” section.
How to pay for a tour?
If correspondence with the guide did not exist before. Go to the page with a tour. If you see the "book" button bellow the tour description, select a convenient date and press the button - you will be redirect to the payment page.
If you've sent the request. Please wait until the tour guide will offer you a specific day and time or remind him that he should do so. When this happens, right on the page of a chat with a guide you will see a button "Go to payment ". Click it, you will be redirected to the payment page .
Can I pay for a tour on the spot?
We work with a prepaid. It can be produced online through the website.
I was not registered on the site but my email is busy. What to do?
Perhaps you've already sent a message on the site or have booked a tour - in this case there is an automatic registration. Please, check your mailbox for a registration letter from Sputnik8.com - it indicates the username and the password. Otherwise send us an email with the subject "I can not login to the site" to hi@sputnik8.com
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