Name Of Tour

FAQ

TOP - 10 questions

What unusual excursions do you have?

Unusual Tours are divided into categories which can be seen on the city page or moving the cursor to "All tours" on the top line on any page of the site.

How can I contact a guide to discuss the details of excursions?

Send your request for a tour guide. This can be done directly from the tour page - below the description in the section "Ask your question".

How to get the phone number of the guide?

After the advance payment you will receive a letter with an electronic ticket comprising contacts of your guide.

What does it mean "to book” a tour?

The “booking” is a confirmation of your participation. On Sputnik8.com a confirmation of participation in the excursion is a prepayment of of the ticket’s price.

What happens after the payment?

After the advance payment you will receive a letter with an electronic ticket comprising information about the tour: the date, time and venue, tips how to find your guide, his phone number and email address. At the same moment the guide receives a notification that you have booked his tour - the date and time of the meeting, the number of people, your name and phone number.

How do I know the venue?

It will be shown in an e-ticket from the confirmation letter which you receive after booking.

How to get a schedule of tours?

Usually you can see dates on the page of a tour. If selected tour is upon request, you need to send a message with a desired date to the guide using “Ask your question” section.

How to pay for a tour?

If correspondence with the guide did not exist before. Go to the page with a tour. If you see the "book" button bellow the tour description, select a convenient date and press the button - you will be redirect to the payment page.
If you've sent the request. Please wait until the tour guide will offer you a specific day and time or remind him that he should do so. When this happens, right on the page of a chat with a guide you will see a button "Go to payment ". Click it, you will be redirected to the payment page .

Can I pay for a tour on the spot?

We work with a prepaid. It can be produced online through the website.

I was not registered on the site but my email is busy. What to do?

Perhaps you've already sent a message on the site or have booked a tour - in this case there is an automatic registration. Please, check your mailbox for a registration letter from Sputnik8.com - it indicates the username and the password. Otherwise send us an email with the subject "I can not login to the site" to hi@sputnik8.com

Register and login to the site

How to register on the site?

You should go to the top line on any page, click "Register" or one of the icons of social networks.

Can I send a message to the guide without logging to the site?

Yes, it’s possible. In this case you will be registered automaticly.

Can I book a tour without being registered on the site?

Yes, it’s possible. In this case you will be registered automaticly.

I was not registered on the site but my email adress is busy. What to do?

Perhaps you've already sent a message on the site or have booked a tour - in this case there is an automatic registration. Please check your mailbox for a registration letter from Sputnik8.com - it indicates the username and the password. Otherwise send us an email with the subject "I can not login to the site" to hi@sputnik8.com.

Searching tours

In which cities do you have tours?

A full list of cities can be seen by clicking on the name of the city on the top line on any page.

Do you have sightseeing tours?

Yes, you can find them in the category "Highlights". Place your cursor over "All tours" on the top line on any page of the site, it will expand the categories. Click on "Highlights".

What unusual excursions do you have?

Unusual Tours are divided into categories which can be seen on the city page or moving the cursor to "All tours" on the top line on any page.

Where are tours in English?

If you want to see excursions in English, you just need to change the language of the site - check the upper right corner of any page .

How to find tours in other languages?

There is no specialized search for languages yet. You can check which languages can be carried the tour by looking at flags of countries that are on the right side of description.

Why do I need a green box at the bottom on the right side?

This window is for communication with customer support. If you have an urgent question, write it in this box.

Communication with a guide

How can I contact a guide to discuss the details of excursions?

You can send your request for a tour guide. This can be done directly from the tour page - below the description in the section "Ask your question"

How to get the phone number of the guide?

You will get it on the email address in the e-ticket along with all information about the tour after you made an advance payment.

How to discuss the details of excursions in advance?

You can write a message with any questions to your guide. The guide receives SMS about it - your question will not be missed.

How to write a message to the guide?

You can send your message to the guide directly from the tour page - below the description in the section "Ask your question".

Can I send a message without registering on the site?

Yes, it’s possible. In this case you will be registered automaticly

How to report your phone number or e-mail to the guide?

It is prohibited until the tour will be prepaid. After payment the guide will receive an email with your phone number (listed in your profile) together with details of the booking.

Booking and payment

What does it mean "to book” a tour?

The “booking” is a confirmation of your participation. On Sputnik8.com a confirmation of participation in the excursion is a prepayment of of the ticket’s price.

How to book a tour?

If tour includes a date and time that suits you, simply click on the "Book" button . If there is no suitable date or no date at all, go to the section "Ask your question", choose the most convenient dates and enter your question in the message box.

How many days before the tour you need to book it?

From 7 to 2 days before the tour.

Can I go on tour right now?

It is necessary to find it out from the guide directly. Please send a request on the page of selected tour.

How to book a tour without paying?

The “booking” is a confirmation of your participation. On Sputnik8.com a confirmation of participation in the excursion is a prepayment of of the ticket’s price.

Can I book a tour without being registered on the site?

Yes, it’s possible. In this case you will be registered automaticly.

How to pay for a tour?

If correspondence with the guide did not exist before. Go to the page with a tour. If you see the "book" button bellow the tour description, select a convenient date and press the button - you will be redirect to the payment page.
If you've sent the request. Please wait until the tour guide will offer you a specific day and time or remind him that he should do so. When this happens, right on the page of the chat with the guide you will see a button "Go to payment ". Click it, you will redirect to the payment page .

Can I pay for a tour on the spot?

We work with a prepaid. It can be produced online through the website.

How to book a tour without paying?

It's impossible. We work with a prepaid. It can be produced online through the website.

Can I pay for a tour immediately?

You can pay directly on the site if there are dates on the tour page. If there are not, you should previously send a request for a tour.

What happens after the payment?

After the advance payment you will receive a letter with an electronic ticket comprising information about the tour: the date, time and venue, tips how to find your guide, his phone number and email address. At the same moment the guide receives a notification that you have booked his tour - the date and time of the meeting, the number of people, your name and phone number.

More details about the tour

How do I know the venue?

It will be shown in an e-ticket from the confirmation letter which you receive after booking.

How to get a schedule of tours?

Usually you can see dates on the page of a tour. If selected tour is upon request, you need to send a message with a desired date to the guide using “Ask your question” section.

I can’t find time indicated on the tour page which suites me. What should I do?

You should choose “Ask your question” tab below the description of tour and enter your question in the message box.

Does the route goes through places like the Kremlin / Lavra / Hermitage / ... ?

If it is not written on the page, send a request for a tour from a message box and ask your question.

Is the entrance fee / food / transfer / ... included in the price?

If it is not mentioned in the tour description, you can ask your guide directly using “Ask your question” tab.

How many people can participate in a tour?

The minimum and maximum number of persons indicated on the right of the page tour descripton.

How can I contact a guide to discuss details of tour?

You can send your request for a guide. This can be done directly from the tour page - just use “Ask your question” tab.

Is there the age limit to participate in the tour?

If it is not mentioned on page, then no.

How to get the phone number of the guide?

After the advance payment you will receive a letter with the electronic ticket comprising contacts of your guide.

Do you organize transfers?

Sputnik8.com doesn’t arrange transportation, it can be done by a guide. If you are interested in transportation you can ask your guide directly using “Ask your question” tab.

I am alone. Can I go on a tour?

If the minimum number of participants of the tour is one, then yes. If the minimum number of participants is more, you can make a request to a guide in the message window.

It says that number of participants can be from two / three / ... and we have less / more. Can we go on a tour?

It is necessary to specify it with a guide. You can ask your guide directly using “Ask your question” tab.

How to find out the exact route of tour?

If the information from the tour description is not enough, you can send a request to the guide from the message window.

In what language is a tour conducted?

You can find this information on the right side from the tour description. Languages appears as national flags.

Prices

How do I know how much does the tour cost?

The price is shown on the information panel to the right of the description of the excursion. The price is per person per tour.

Guide assigns a different price in a message. What should I do?

This should not be. Ask the guide why the price is different from the specified one. Write us a letter about this to hi@sputnik8.com with the subject "Different price "

Is the price on the site per person or per group?

The price is per person. In some cases, especially when the price seems high, it is written in the description of tour that this is the price for a group. Read the description at the bottom of the tour.

In what currency I should pay for the tour?

In that which is provided on the description of the tour.

Is the entrance fee / food / transfer / ... included in the price?

If it is not mentioned in the tour description, you can ask your guide directly using “Ask your question” tab.

Can I ask the guide to reduce the price?

This is possible in case the group is large. Only the guide makes a decision about discounts. To find it out , please send your request in the message window and ask a question about the price.

Do you have any discounts for students / seniors / ... ?

There are no special discounts. A guide may agree to reduce the price of the tour, this should be discussed with him. If you want to find it out, please send your request in the message window.

How much does a ticket cost for a child?

Sometimes you can find this information in the tour description. If it’s not mentioned, ask the guide.

Gift certificate

What happens after the payment?

After the advance payment you will receive a letter with an electronic ticket comprising information about the tour: the date, time and venue, tips how to find your guide, his phone number and email address. At the same moment the guide receives a notification that you have booked his tour - the date and time of the meeting, the number of people, your name and phone number.

Can I get a paper certificate?

Not yet. A certificate can be obtained only by email.

What happens after the payment?

After the advance payment you will receive a letter with an electronic ticket comprising information about the tour: the date, time and venue, tips how to find your guide, his phone number and email address. At the same moment the guide receives a notification that you have booked his tour - the date and time of the meeting, the number of people, your name and phone number.

How to give a certificate?

You can send it to the email of recipient. You can make your own creative packaging or postcard in which to write about an intangible gift that will wait dear friend on email.

What kind of tour you can pay using a certificate?

Any tour the amount of which is less than the amount of the certificate.

Is it possible to spend the certificate on a few tours? For example, a certificate with the nominal amount of 1000 rubles on two tours - one for 600 and another for 300 rubles.

Yes, it can be done.

What can be done with the remainder if the chosen tour costs less than the nominal value of the certificate ?

The remaining amount can be spent on another tour.

Can I withdraw cash balance from the certificate?

No.

Can I pay only for one ticket (for myself) using the certificate or it’s also possible to pay for a few tickets (to invite someone)?

Both options are possible.

Cancellation, change of date and refunds

How to cancel a tour?

You should call your tour guide and warn him. Write a letter on hi@sputnik8.com with the subject "To cancel the tour".

Do I return the money for the cancelled tour?

It depends on the case. You can read about our refund policyhere.

How to get money for the cancelled tour?

Write a letter on hi@sputnik8.com with the subject "Refund for a cancelled tour". You should specify in it: name and surname of the person to which you have a reservation, tour dates and its name, the name of the guide. We will let you know how to get money.

Group tours

How many people can participate in a guided tour?

The minimum and maximum number of persons indicated on the right of the page with a tour description.

Our goup is bigger than it mentioned in a tour description but we would like to go on this tour. What should we do?

You can send a request in the message window to ask a guide if he can make a tour for your group.

Who provides the transfer?

A guide or a tourist.

Can children participate in a guided tour?

If in the description of excursions there are no restrictions, then yes. In any other case it is recommended to clarify with the guide directly.

Reviews

How to write a review about this tour?

Login to website under your name, go to the desired tour, scroll down - under the other reviews there is a button "Write a review", click it and write your review.

In what language to write a review?

In the language in which the tour took place.

If I did not like the tour do you want me to write a review?

You need to write a review if your thoughts and impressions can help other travelers. In any case it should be informative and useful " for future generations".

Where can I read reviews about the tour?

On the tour reservation form or by sending a request.

What to write in a review?

A review should be useful for those who are going to go on tour, so it must be honest. Describe your experience - as expected coincided with reality, express your attitude to the tour.

Who to contact when you need help

Questions about the details and schedules of tours

With a tour guide. Send a request on the tour page.

Problems with payment

With the customer support of Sputnik8.com. Write your question in the green box in the lower right corner of the site.

Learn how to get money for a cancelled tour

Write a letter on hi@sputnik8.com with the subject "Refund for a cancelled tour". You should specify in it: name and surname of the person to which you have a reservation, tour dates and its name, the name of the guide. We will let you know how to get money.