Terms for users
Terms for users
List of terms
Platform - a website available on the Internet at www.travelnerd.me (as well as on all next-level domains related to this address). A set of objects of exclusive rights and other elements, including, but not limited to, computer programs, databases, graphic design of the interface (design), any individual design elements, names, etc.
Visitor - a visitor of the Platform, regardless of the presence or absence of registration on the Platform.
User - a visitor who is registered on the Platform.
Guide - the User who posted the Tour, Master Class or other event on the Platform.
Traveler - a User who views the Tours, Master Classes or other events posted by the Guide, as well as interacts with the Guide in relation to them.
Registration - a set of actions of the User, including the provision of credentials and other information, performed by the User using a special form of the user interface of the Platform in order to form a Personal Profile, gain access to additional Services of the Platform.
Services - features (tools, methods, algorithms, etc.) provided by the Travelnerd.me project on the Platform and allowing the User to post, search and view excursions, master classes or other events, as well as any other features and functions available on the platform.
Master class - a lesson given by a master - an expert in a given art, science or craft or other area of professional activity.
Excursion - a collective or individual visit to a museum, a place of interest, an exhibition, an enterprise, etc., undertaken for educational, scientific, sports or entertainment purposes.
1. General terms
1.1. Travelnerd.me is a platform for finding and booking unique author's excursions, workshops or other events from local experts.
1.2. Travelnerd.me does not directly organize excursions; Travelnerd.me’s activities are limited to providing contact information of Guides to interested Travelers.
1.3. By registering on the www.travelnerd.me Platform, the Visitor agrees that the service is not the organizer, or the intermediary, or the buyer, or the seller of the deal in relation to the hosted tours or master classes. Travelnerd.me does not control the information posted in the profiles of Guides and Travelers, as well as is not responsible for the safety, legality, quality of content and quality of excursions, master classes and other events provided by Guides.
1.4. Travelnerd.me may block access to the Platform in case of violation of the rules of the service.
1.5. It is prohibited to insult users of the Platform in any form. It is forbidden to display any rudeness, personal insults and obscene statements towards other users, harming their reputation, degrading their honor and dignity, including public clarification of personal relationships, both in private messages on the Platform and in reviews of excursions. Participants must maintain a respectful form of communication.
It is forbidden to show racial, national and religious hostility, campaign for political parties, promote terrorism, extremism, drugs, religions and other topics that are incompatible with the generally accepted laws of morality and decency.
Threats of any nature (real, virtual and other threats against the users of the Platform) are prohibited.
1.6 Travelnerd is an independent economic entity within the meaning of both Estonian and international law. Travelnerd is not an official representative of any guide or organization that has posted their offers on our Platform. We also condemn any actions of guides and / or organizations to create offers of services that imitate or copy previously created offers of services in a lawful way by anyone without the appropriate permission of the copyright holder.
1.7. By registering on www.travelnerd.me, the Visitor agrees to our terms of service and undertakes to comply with them.
1.8. By registering on the Platform, the visitor confirms familiarization and acceptance of the Contract Offer.
1.9. All disputes will be resolved in Estonian Court
2. Rules of operation of Travelnerd.me
2.1. Registration is required for active use of Travelnerd.me services.
2.2. Registration on the Travelnerd.me Platform is free.
2.2. After registration, the Traveler gets access to a personal page (profile).
Search and booking
2.3. Search for the appropriate Guide, excursion, master class, etc. on the Platform is carried out by the Traveler.
2.4. When choosing excursions, master classes, or other events posted on the Platform, the Traveler makes a request for the realization of these services by clicking the “Book” and / or “Send request” and / or “Write a message” button. The Guide must respond to the Traveler within 24 hours of receiving the latter's request.
2.5. In case of reaching an agreement with the Guide and paying for the excursion, master class or other event, the Traveler receives a confirmation e-mail to the specified contact email address (email) with the place and time of the meeting and the Guide's direct contact details, and the Guide receives the Traveler's direct contact details.
2.6. Payment is made online through the payment system. Payment is possible using all available payment methods provided by the payment system. In some cases it is possible to pay for excursion by cash to an excursion provider.
Cancellation and refund
2.7.1. In case of cancellation of an excursion, master class or other event booked on the Platform travelnerd.me, due to the fault of the Guide and without warning the Traveler at least 48 hours before the agreed start time of the excursion, master class or other event, travelnerd.me undertakes to return to the traveler 100% of the money spent within 14 working days from the date of the failed excursion.
2.7.2. In case of cancellation of an excursion, master class or other event booked on the Platform travelnerd.me at the request of the Traveler with a written warning to the Guide at least 24 hours before the agreed start time of the excursion, travelnerd.me undertakes to return to the Traveler 82% of 100% of the money spent within 14 working days from the date of the tour. 18% of the payment is the commission that travelnerd.me takes to maintain and develop the project.
2.7.3. To receive a refund, the Traveler must notify the travelnerd.me project about the failed excursion by e-mail to email@example.com with the subject “Refund” and the details of the means of payment that was used to pay for the excursion, within 14 days from the date of the failed excursion.
2.7.4. In case of cancellation of an excursion, master class or other event booked on the Platform travelnerd.me at the request of the Traveler and without a written warning to the Guide or warning less than 24 hours before the agreed start time of the excursion, the money spent will not be refunded.
2.7.5. In case of cancellation of an excursion, master class or other event booked on the travelnerd.me Platform due to adverse weather conditions, Travelnerd.me undertakes to provide an equivalent replacement at a convenient time for the Traveler or return 100% of the money spent to the Traveler within 14 working days from the date of the canceled tour.
2.7.6 In case of cancellation of an excursion, master class or other event booked on the travelnerd.me Platform due to an initiative of regulator connected with COVID-19, Travelnerd.me undertakes to provide an equivalent replacement at a convenient time for the Traveler or return 100% of the money spent to the Traveler within 14 working days from the date of the canceled tour.
2.4. All contact information provided to Guides and Travelers is used only for the execution of services within the framework of the Travelnerd.me project and is not provided to third parties.
2.5. The Traveler's contact details necessary to contact the Guide are sent to the latter automatically after making the prepayment. In turn, the Guide's contact information is sent to the Traveler.
2.10. Travelnerd.me is not responsible for the use by Users of materials belonging to third parties. Upon receipt of a request from the owner of this information, it can be immediately deleted.
2.10.1. The copyright for the tour or master class is reserved by the Guide.