What happens after the payment?
After the advance payment you will receive a letter with an electronic ticket comprising information about the tour: the date, time and venue, tips how to find your guide, his phone number and email address. At the same moment the guide receives a notification that you have booked his tour - the date and time of the meeting, the number of people, your name and phone number.
How many days before the tour you need to book it?
We recommend to make booking in advance as soon as the guide confirm exact day. In case you will need to change the date it is possible without extra expenditures.
What does it mean "to book” a tour?
The “booking” is a confirmation of your participation. On Sputnik8.com a confirmation of participation in the excursion is a prepayment of the ticket’s price.
Can I pay for a tour on the spot?
We work on prepayment basis. It can be produced online through the website.
Do I get back money for the cancelled tour?
How to get money for the cancelled tour?
Write a letter on firstname.lastname@example.org
with the subject "Refund for a cancelled tour". You should specify in it: name and surname of the person to which you have a reservation, tour dates and its name, the name of the guide. We will let you know how to get money.
Do you return money if rooftour was cancelled because of the rain/snow/wind?
How to cancel a tour?
You should call your tour guide and warn him. Write a letter on email@example.com
with the subject "To cancel the tour".